Quick question ...
Did you order from the Bonanno anniversary sale? Have you received your shoes?
It's been 6 months now and I have yet to see my package on my door step.
I've called, left messages (when they accept them), emailed and no answers! Nothing!
To be honest, I'm really surprised by their customer service. I understand their sale was popular and they are busy but communication is a must!
Image not mine {although I wish!} but similar to what I ordered.
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7 comments:
Ugh. I am surprised too... Can you get your $$ back? Try Jack Rogers? They're fab! There's really no excuse... none at all...
Oh no! I'm shocked! It's been a while but I've purchased several pairs and spoke to Stephen and Vivian personally all three times I ordered. I wonder if they sold the company or something? Let me see...I still have Vivian's email addy. vivian @ bonannofactory . com If you've not yet tried that contact, it might help? Six months and no return call or email is just horrible service!
KK
Wow, what poor customer service. Sorry to hear about that. I'm a Jack Rogers girl and given your experience, sounds like I'll stay that way!
Hope you are doing well!
Jo... It's been over a year since I've blogged - or even read blogs. A bit of a rut, I guess.
Anyway, I am right there with you! I could have written the same post. Very discouraging. I'm about ready to call the Better Business Bureau!
Jo,
It's been over a year since I've blogged or even read blogs... guess I've been in a rut.
So sorry to hear that! I could have written the same post though... I'm in the same situation and its very frustrating! I'm labour ready to call the Better Business Bureau.
Ready for school?
I was just reading your blog and saw your post on the Bonanos sale. My daughter and I never received our order either. Just wondering if you had heard anything.
Michele
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